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Technical Support Request
Having trouble with your air curtain unit? We’re here to help.
Prefer to call? 1-800-245-4455, Monday – Friday, from 8am–5pm ET
Parts & Accessories
Parts and accessories can be ordered directly through the form above or through the Technical Support line.
Prefer to call?
Helping installers, contractors, facility managers, and specifiers with installation, wiring and controls, commissioning, and troubleshooting. Berner’s technical support team provides fast, knowledgeable assistance every step of the way.
Most issues are resolved in a single call.
Before calling, have the following:
- Model number and serial number
- The installation manual, if available
1-800-245-4455
Mounting configuration, clearance requirements, and model-specific installation advice.
Electrical hookup, door interlock wiring, BMS configuration, and VSD setup assistance.
Find older products, locate replacement parts and manuals, and identify a current equivalent model.
Warranty & Service
Unique entrance and environmental challenges beyond standard air curtains? We support everything from integrated architectural systems to air purification and temperature control.
Standard Warranty
Limited Warranty
5 years: All unheated models
2 years: All heated models and Air Entrance Systems
1 year: Drive-Thru units
Berner Air Curtains are warranted against defects in materials and workmanship for the periods above. Coverage applies to units that are properly installed, operated, and maintained.
- Covers defects in materials and workmanship
- Parts and factory labor included for qualifying claims
- Warranty begins on date of purchase
- Proof of purchase required for all warranty claims
Extended Coverage
What’s Not Covered
The standard warranty does not cover damage resulting from improper installation, misuse, unauthorized modification, or failure to maintain the unit per Berner’s service guidelines. Normal wear items (filters, bearings after extended service) are not covered under warranty.
- Damage from improper installation or wiring
- Unauthorized modification or repair
- Damage from voltage fluctuations or power surges
- Normal wear items after extended service
- Cosmetic damage that does not affect function
To submit a warranty claim contact Berner Technical Support at 1.800.245.4455 with your model number, serial number, date of purchase, and a description of the defect. A service authorization number will be issued before any return, or repair work begins. You can also submit a request through our Technical Support Contact Form.
Can’t find what you need? Call us directly.
1-800-245-4455